Go Internet | Isle of Wight & Hampshire

Vacancy: Customer Service Representative

Join the Go Internet team

Go Internet Team Isle of Wight and Hampshire Internet company

About the company

Founded in 2010, Go Internet is a fast-growing Internet Service provider. From our Isle of Wight office, we deliver telephone and internet products to a mixture of home and business customers on the Island and across the country. We are on a mission to cut the jargon and deliver an excellent customer experience.

We are passionate about exceeding our customers’ expectations by delivering ‘Beyond Super’ service and we are looking for a pro-active individual with a high level of attention to detail to join the team.

 

What is on offer

Working from our Newport – Isle of Wight office, you will be answering queries from our customers and potential customers that are received either by phone or via our ticketing system. Using our back-office systems, you will be able to answer questions about our products, log and escalate support tickets and ultimately work to bring a customer query to a resolution.

 

Core Responsibilities will include, but are not limited to:

  • Answering helpdesk calls in a friendly and professional manner
  • Logging all incidents, queries and requests in our ticketing system, taking notes and determining the next action
  • Updating and progressing outstanding tickets, keeping the customer up to date with progress
  • Call prioritisation and escalation, ensuring critical cases are resolved or escalated quickly and efficiently
 

Skill/Experience Required

  • Strong methodical approach in dealing with customer queries
  • Have experience liaising with customers and an excellent phone manner
  • Excellent communication skills (written and verbal)
  • Be passionate about providing great customer service
  • Strong IT Skills
  • Ability to follow processes and procedures
  • Ability to use your own initiative and collaborate with the team
 

Company Benefits

  • 28 Days Annual Leave (inc. Bank Holidays)
  • Bonus birthday half day off
  • Friendly and supportive team environment
  • Free home broadband
  • Company pension scheme
 

Start Date: ASAP

Job Type: Full-time, Permanent

Salary: Dependent on experience

Please email your CV and covering letter and salary expectation to recruitment@gointernet.co.uk

Make a quick enquiry

Fill-in the form below and a member of our team will get back to you to discuss your requirements.