Go Internet | Isle of Wight & Hampshire

Complaints Procedure

Go Internet aims to provide high quality services which meet your needs. We believe
we achieve this most of the time: if we are not getting it right please let us know.
In order to ensure our services remain at a high and improving standard, we have a procedure through which you can let us know of for any reason you are not satisfied with your dealings with our business.

  • If you are not happy with Go Internet please tell us by calling 01983 770000 or emailing complaints@gointernet.co.uk
  • If you are unhappy about any of our services, please speak to the relevant staff member, manager or Director.
  • If you are unhappy with an individual at Go Internet, sometimes it is best to tell him or her directly. If you feel this is difficult or inappropriate then speak to the staff member’s manager or the Director. To find out who the manager/Director is, please ask the staff member you’re speaking to.

Often we will be able to give you a response straight away. When the matter is more complicated we will give you at least an initial response within five working days.

Making a written complaint

If you are not satisfied with our response or wish to raise the matter more formally, please write to our Managing Director: Trevor Cook, his email is trevor.cook@gointernet.co.uk and our office address is 23-25 Fortis House, Cothey Way, Ryde, Isle of Wight, PO33 1QT.

All written complaints will be logged. You will receive a written acknowledgement within three working days. The aim is to investigate your complaint properly and give you a reply within ten working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered.

Last reviewed: 13th September 2020.

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